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Ordering Information

Ordering , Cancellation & Refunds :

Ordering : 

Any consumer can buy product through Toshi E-Commerce Online Store : www.shop.toshiautomation.com  after registering his/her details with valid email id and delivery address.  Without Registration order can not be placed.

All orders are online. If you need assistance to place order online , our rep will assist you in regitration in Toshi Ecom and guide you to place the order. Goods are first added to cart and then on check out from the cart, you can review your entire order.

Confirm your cart and proceed to make online payment through Credit Card/Debit Card/Online Banking/UPI Wallet etc

Once payment is made, order acknowledgement will be sent to your registered email id and goods will be arranged through logistics company.

Mr. Laxman Kumar  - Ecommerce Sales Specialist Mobile No : +91 - 9315950712 can be reached for any assistance
Whatsupp Number : +91-8287116904 is active 24 * 7 to assist you

A. By Consumer :
If due to any reason you wish to cancel your order, Toshi allow you to cancel your order by informing us in writing with in 6 Hours of order confirmation.  Following charges apply against order Cancellation :

1. If order is cancelled prior to despatch of goods : Charges are 0 Rs.
2. If order is cancelled after despatch of goods : Charges are : Double the Shipping Charges - To cover to and fro cost + GST (if tax return is filled) 

B. By Toshi :
Toshi reserve the right to cancel any order without specifying any reason. Some  Possible reasons for cancellation include, but are not limited to the following:

  1. Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel your order. 
  2. Incorrect pricing. Due to  sometimes volatile market for collectible products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item. 
  3. Non-Payment of Non COD orders in the past. If payment is not received within a reasonable amount of time after the order has been placed, we may cancel an order without notice. 
  4. If your pin code is not serviced by any of our courier partners 
  5. If the procurement is taking longer than 7 working days and you are not willing to wait further
  6. if order cancel by Toshi , cancellation charge is 0 Rs in all above cases.

Refunds :
1. Your money will be refunded to you after deduction (if any as per cancellatio policy) with in 21-30 days.  Toshi is not entitled to pay any interest charge on money refunded.
2. Refund will be either directly to your credit card/debit cart/net banking or through RTGS/NEFT to your account. Details if requierd will be asked and need to be furnished by you. We will also offer refund by adding money to your online wallet at Toshi online store. You can use this wallet amount to buy any other product of your choice.

 
Order delivery times : 

If material is in stock or readily available, we dispatch as per days material. For special order or out of stock items delivery times are 6-8 weeks. If we are not able to fulfill your order then we will refund your entire amount within 21 business days. If order times exceed what we have committed to, we will contact you to determine if you want to execute the order with the new delivery time. If you do not wish to execute the order at that time, we will refund your entire amount

Shipping orders outside India :

We currently do not accept orders for international shipping on our website. If you are an international customer please email us your requirement at kapil@toshiautomation.com  and we will determine whether we can fulfill your order or not.

GST :

Thanks and salute to our Government for introducing revolutionary GST system in India.  All Toshi invoices are with GST as per Govt. regulations.

Payment Methods :

We accept payments via Netbanking, debit cards, credit cards. We offer COD also based on transaction history of consumer/reseller

Returns and exchanges
We offer returns and exchanges  against manufacturing defects only.  Retrns and exchanges can be done maximum with in 10 days of goods received at your end and informed us in writing with in 48 hours of goods received by you by email. Goods which need to be returned must be in original packing with all documents.

Direct Connect with CEO and Co-founder : 
You can reach directly to our CEO and Co-founder Mr. Kapil Sachdev via email id : kapil@toshiautomation.com for any concern regarding our team and products.  Mr. Kapil Sachdev is committed to go beyond the way to provide assistance and resolve your query/complaint. Your suggestions are welcome to improvise the user experience