Terms & Conditions

Agreement & Terms & Conditions : 

The following points bespeak that by accessing www.shop.toshiautomation.com the user accept and agree to the terms and conditions of the website. It believes that before subscribing to our website  complete terms & conditions  has been fully read and understood by the user and thereby, is bounded by it.

If a user does not wish to abide by the agreement and the following guidelines, he or she may not access the website.

For Consumers :
1. On a general note, an e-commerce website is a platform that offers a wide variety of products for display and sale for the potential visitors and customers. It is an online marketplace where buyers are keen to purchase their desired products. At www.shop.toshiautomation.com we bear the right to own all the collected information of our visitors and customers via the website or applications installed on the website. The users’ basic personal profile and information are accessed and used by us in order to communicate with the user and provide assistance regarding our products. This further helps us to monitor and improve the presentation of our website. We look forward to make your shopping experience an amazing one.

2. For any product purchased from our website, we assure a warranty as mentioned on the  product that will be valid from the date of purchase mentioned in the Invoice. This also applies for any manufacturing defects, if found, in the products. Further, for any complaints and queries related to the products, you may kindly register with our website and proceed with the necessary requirements. You may have to send the product material to our office or if any site visit is required, then an extra amount of money will be charged as per the location. The charges differ from region to region.  Decision of Toshi will be final and binding upon product.

3. We at www.shop.toshiautomation.com  keep all your information under confidential terms and do not allow any unauthorized member or organization to have access to it. However, it is our duty to inform you that we do not hold any responsibility for any consequences triggered due to your behavior during the use of the website. We are also not culpable for any leakage of your information to a third party due to the poor settings of your browser and negligence. It is possible that our website may contain varied links leading to different websites after being clicked. Kindly, please make a note that once you leave our website, we are not accountable or answerable to, any loss of your information nor to any misuse of your privacy and action.

4. An important factor to acknowledge you about is that www.shop.toshiautomation.com reserves the right to deliver and share any personal information with the legal authorities for any possible legal queries and legal processes as per the court orders. We at www.shop.toshiautomation.com may likewise share some common information such as the demographics and website usage with our eminent sponsors, advertisers or other third parties (these parties do not include www.shop.toshiautomation.com’s marketing and network partners). Also, it is our assurance to you that these parties will not have access to your personal information. However, if any communication is made to www.shop.toshiautomation.com by a user, we hold the right to include the user’s email id for future marketing communications. If desired, the user may unsubscribe from any such communications at any given time as per their wish.

5. We at www.shop.toshiautomation.com reserve the right in our sole discretion to edit, omit, add or modify any portion of the terms related to our various policies like privacy policy, refund policy, exchange policy and so on. Therefore, it is requested and advised that our customers and users  review our policies at regular intervals for a better know how about our website and its terms. We may also refuse to entertain our service to any visitor or member at any given time if found guilty of breaching any of the guidelines and inappropriate behavior within the website.

For Resellers:
1. The resellers shall accept and agree to the agreement made between the company and the reseller. Both  parties will share the necessary technical and commercial information and will abide by the rule that the disclosure and use of the information will be made according to the terms and conditions of the agreement. It will be kept under strict confidential terms. Further, the reseller will not disclose any particular information, including the price margin, important documents, etc., with any third party.

2. We may have a number of resellers in one particular region. However, for sharing the leads and other information of various tenders and projects, it completely depends upon us. We at www.shop.toshiautomation.com hold the right to quote directly to the party and likewise, if possible, we may inform the same to the reseller of the region. In any case, the reseller is bound to provide the necessary assistance and support regarding the process of installation, delivery of the services and maintenance. The reseller will also provide the after sales services along with the required site visits, meetings with the respective clients and so on. Our company, Toshi Automation Solutions will bear the amount of expense and also offer the necessary benefits for the same.  
3. For the first 3 months, we  present a provisional reseller certificate to the reseller after analyzing their complete performance depending upon the terms of sales and relationship. Thereafter, their validity can be increased up to another 9 months. Further, we will solely decide the annual sales target for every reseller and convey to them about the same.

General : Applicable to both Cosnumers & Resellers (both being referred as customer)

Products: The products delivered to the recipient will be generally as per the description of the article.

While using the www.shop.toshiautomation.com shopping service, The Customer is deemed to have accepted the terms and conditions listed below.  We at www.shop.toshiautomation.com  reserves the right to add, delete, alter or modify these terms and conditions at any time. The Customer is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of www.shop.toshiautomation.com

Terms & Conditions :

1.  All prices are in Indian Rupees and the products are delivered in the respective cities as selected by the customer.

2.  The normal delivery time of the product ordered is between 9:00 am to 08:00 pm on all days except for Sundays and holidays.

3. The final price of all products listed on www.shop.toshiautomation.com is inclusive of shipping charges, convenience charges and taxes othewise if mentioned separately.

4.  For the items delivered by courier / speed post / registered post, their respective policies apply. Toshi  reserves the right to charge for the order if    by  any chance the recipient rejects the order for any reason.

5. The Company will not be responsible for any loss or damage/delay direct to the consignment or consequential, caused due to incorrect address, any act of God, such as accidents, any natural calamity, war, riot, commotion, strike, Local/Political Disruptions, Air / Rail / Road Disruptions / Delay or any other cause whatsoever beyond the control of the Company.  No claim for loss / damage / delay will be entertained by the Company in such events.

6.  The company shall not liable if your consignment or any part of it is lost, damaged, delayed or more delivered or not delivered at all as a result of ACT OF GOD, FORCE MAJEURE, which shall include war, accident, acts of public enemies, strikes, embargoes, perils of the air, local disputes, civil commotions, National or local disruption in air or ground transportation networks, mechanical problems to modes of transport or machinery or patent defects or inherent vice in the contents of the consignment.

7.  Toshi  shall try its best for prompt delivery. The expected time of delivery for all domestic deliveries is 1-10  working days from the time it is shipped,  depending on the location. Delayed/early delivery for whatever reason shall not entitle the customer for any damages or compensation.

8.   In spite of full caution taken at the time of delivery, Toshi  will not be responsible for a mis-delivery if the receiver of the product at the address on the order form misappropriates, damages or fails to hand over the product to the person named on the order form and takes the item posing himself to be the correct person.

9.The product provided on this site are with warranty mentioned against each and every product.

10. If you are not satisfied with the purchase, you need to inform us on email - ecom@toshiautomatic.com or fill the Complaint Form in contact us section of www.toshiautomatic.com button given  within 24 hours of receipt with the supporting photographs as necessary. We will refund the product cost excluding shipment and packaging charges or return and replace the commodity within 21 days of approval of the complaint.

11. In an event where the ordered product(s) are not available in the selected city / town; they will be replaced with available products of equal or higher value after seeking consent from the customer.

12. Order(s) once placed cannot be changed. However they can be cancelled within 6 hrs of placing the order during the working hours of the company.

13. Toshi  will deliver exactly the same products mentioned on its web pages and from the same sources indicated. However, in certain unavoidable circumstances arising due to reasons beyond control, Toshi reserves the right to offer similar or equivalent product to customer after mutual consent.

14. For Bulk Orders(over 50 pcs, single or mixed qty)  Delivery time  will be more.

 15. Price shown on the website is Dynamic.  As a result of accepting these terms and conditions, customer agrees to pay as per the price mentioned on the website and / or invoice generated by Toshi.  No complaints in any court of law, will be entertained by Toshi after the order is placed as a result of price paid which is more than the price prevailing currently.

16. Toshi  will not charge more than the prices mentioned on its web pages but in certain unavoidable circumstances it reserves the right to change the prices anytime, without any prior notice and charge the sender accordingly.

17.  Toshi  reserves the right to dispatch the ordered products separately, not as a single package, if certain items in the package are not acceptable by certain couriers.

18. Toshi  does not, in any way, claim ownership or right over the Trademarks, Brands and Company Names used at this site, of PayuMoney/PayTm/Courier companies etc.

19.  In the unlikely event of a dispute relating to the services of Toshi, the dispute shall be subjected to the jurisdiction of Ghaziabad (India) court.

20. Toshi  reserves the right to withhold delivery of any consignment booked by the Customer if proper acknowledgement, viz, signature, company seal, date and time of delivery is refused by the concerned consignee and the Company will not be responsible for any consequence or loss due to such non-delivery.  Unless otherwise specified all deliveries will be made only at the address mentioned on the consignment note. However the Company reserves the right to claim and receive the courier charges for the consignment.

 21. The Customer will provide full address with pin code number and telephone number for all consignments booked for easy identification and prompt delivery.  The Company will not deliver any consignment with post-box address only.  Further, the Company will not provide any proof of delivery in respect of consignments to be delivered to Governmental / Semi-Governmental offices.

22. The Customer agrees to reimburse the Company on demand any payment incurred by the Company towards Octroi /Entry Tax charges, Sales Tax, Airport / Railway station. Demurrage Charges or any Penalty related to any of the aforesaid.

23. The Company holds the right to destroy all records of delivery and other connected documents after 30 days of booking.

24.  Company agrees to provide proof of deliveries to the Customer against the consignments booked and delivered; as a soft copy as provided by the logistics company and not the physical copy. However, not providing of such proof will not be pre-condition for payment to the Company by the Customer, in the interim should a requirement arise for a dispute/assurance of delivery, company would provide the necessary records in soft format as provided by logistics company.

25.All the terms & conditions printed overleaf of consignment note of the logistics partner are also binding on the Customer.

26. The customer undertakes and agrees with the company, that they shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising from the carriage, even though we may have been negligent or in default and if a claim or action is made, customer will indemnity us against the consequences of the claim or action and the cost and expenses we incur in defending it.

27. If the delivery is made to a third party on the instructions of the party who has placed the order, www.shop.toshiautomation.com shall bear no responsibility towards the third party who has accepted the consignment.